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Knowledge

Help articles for customers and staff
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Content

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Media: use the image tool for PNG, JPEG, WebP, and GIF screen recordings, and the embed tool for YouTube. Frames stay locked to 16:9, either full width or boxed, so article height never jumps.

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Changing the audience clears the category, and the article moves to a different Help center when you save.

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Rename, reorder, hide, or remove the collections shown in each Help center.

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